Life of a peasant!

Not gonna give some farmer story here. Just wanted to talk about my latest job. It all started in dec 27th, 2006. David and myself were eating aaloo paliya bun in vijaya bakery when i received a call from NIIT telling me that there is an interview in sutherland. I dint capture the name of the organisation and all but got to know it is a BPO. I took the interview next afternoon and was quite surprised when i actually qualified the rounds and made it into the organisation. I got my offer letter on 29th and was buying tickets for madras. I backed my bags on dec 31st - 1st. I just raised my head to wish my parents and granny, ate cake and drank sprite before calling it a night. On the 1st night, i was packed and bound to chennai. Reached there at 5:15 in the morning. Was supposed to report at 9:00. Went there at 8:45. The first reaction that came across my mind was "WHAT IN THE HOLY FUKK AM I DOING IN THIS PLACE??????????". Anyways, that point got settled in a week's time. Then i qualified in the rounds and started working in a process called Microsoft. My job profile involves troubleshooting anything and everything to do with the operating system. This is how the job profiles go in my company:

FL: Known as frontline agents. We pick the call and then work on a issue. This is the bottom ring of the food chain which i am currently a part of. We have a hard time when we are on a call and harder time if the line gets disconnected or if the issue is not resolved. In microsoft, they have a policy of the call-back teams and these teams would do follow-up and other crazy things if the FL boy does not finish the job.
p.s. Try to avoid sending cases to such teams since it involves lot more paperwork.

Non-Tech call back: This is a n00bie team that the company hires (probly about 10-15 people) who call-back the customer to find if everything is OK with his computer. Lazy people who avoid calling back on purpouse. But i dont really blame these guys because they are made to call about 150-200 people in a night which is pretty fukked up.

Tech call back: This is the most piss off team in Microsoft. I seriously hate these guys. They are the laziest farts in town. They work like lawyers instead of technicians. They just give lame reasons for not taking up a case. Most of the cases that go to these guys come back as invalid because the technician missed out on some bloody spelling in the title. Fukking faggots.

E-team: Ah! Thy honourable esculation team. The team that accepts all shit and works with the case. This is the only team that does valueable work and makes me respect them. The Microsoft E-team is such a respected position anywhere. GOSH! Fundoo people they are.

Consult: The coolest team in whole of Microsoft. These are the guys FL people are supposed to call up when they dont know what to do in a call. The consults give suggestions to them on how to proceed and then the FL boys are happy. Made to work their ass off like any other person but nice people.

Mentors: Fat and ugly people who walk around asking if anyone needs their help while on the call. Nice chappies and they usually are seen in the smoking zone rather than on the floor.

Senior tech: Also known as your tech lead. These are the ones who validate a case and gives u permission in proceeding with the case. Most of them are pretty cool and happy people but the one i report to is a sidey fukk who would never be happy if he won a million dollars. Damn that bloody fukk. I hope he dies before i reach chennai.

I usually never expect anyone to die, but this is an exception. I think there would be more smileys then crying people at his funeral.